Service Desk Technician

Posted 6 days ago

Job Details

Full Time

Location

Job Description

Service Desk Technician (12 month term)
Meadow Lake, Saskatchewan
IND#123
If you are passionate about technology, enjoy troubleshooting and working in a team, we would love to discuss and new opportunity with you.

Reporting to the Lead, Service Desk, the Service Desk Technician is primarily responsible for Service Request management for the business and manufacturing facilities.

The Service Desk Technician provides Tier 1 support for Tolko standard applications and End User Computing standards. Responsibilities include receiving, prioritizing, documenting and actively resolving end user requests and escalating incidents when considered appropriate and necessary to maintain Service Level Agreements.

What We’re Looking For:

College diploma or university degree in the field of computer science and/or 2 years equivalent work experience in a customer service focused IT role
Experience with service desk ticketing systems
Experience with desktop and server operating systems
Exceptional troubleshooting skills
Exceptional written and oral communication skills
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
Knowledge of basic computer hardware, including desktops, servers, storage, mobile devices and network devices
Strong working knowledge of the Microsoft Office 365 and related applications (Office, Teams, OneDrive)
Familiarity with the fundamental principles of ITIL is considered an asset

What We Offer:

An unyielding commitment to your personal safety
Competitive pay and exceptional benefits
The opportunity to work with the best and brightest in the industry
A positive, dynamic, and inclusive work environment
An open, innovative culture with diverse opportunities
A commitment to investing in our people through training and development
The chance to live (and play) where you work

Want to know what it’s like to work for Tolko? Click here

Who We Are:

With state-of-the-art operations across western Canada, Tolko is a leading manufacturer of a wide range of forest products for customers around the world. For over 65 years, our family-owned company has been recognized by customers and business partners for being reliable, flexible, efficient and offering quality products. With the third generation of family leadership, we’re continuing that legacy today in our divisions throughout western Canada and joint ventures in the Southern United States.

At Tolko, our values, vision and mission aren’t just what we believe. They’re how we work, live and serve our customers every day. Fundamental to our success is a diverse and committed workforce that thrives on change, building relationships, and a drive toward excellence.

Grow Here, Achieve More:

When you join Tolko, you’ll develop your skills and be encouraged to pursue diverse opportunities with a company that’s built on integrity, respect, and provides employees with the inclusive environment, support and opportunity to build great lives.

If this position sounds like a fit for you, we’d love to hear from you! Applications will be accepted at www.tolko.com until the position is filled.

We thank all candidates for their interest; however only those selected for an interview will be contacted.

To protect the privacy of your personal information, please ensure that when you apply, you are directed to Tolko’s job board at https://recruiting.ultipro.ca or you are accessing Tolko job opportunities through our website at www.tolko.com/careers.

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About Tolko Industries Ltd.

Tolko Industries Ltd. is a leading manufacturer and marketer of a broad range of forest products to customers around the world. Founded in 1956, Tolko has grown from a small sawmill in Lavington, British Columbia, to become a company diversified by geography and product. Tolko manufactures lumber, unbleached kraft papers, panel products, co-products, biomass power, and a growing number of specialty wood products in its operations across Western Canada. This family-owned company, now with the third generation of Thorlakson leadership, maintains progressive business practices with traditional values: safety, respect, integrity, progressiveness, open communication, and profit. Customers and business partners recognize Tolko for our reliability, flexibility, and efficiency. Fundamental to our success is a committed workforce that thrives on change, building relationships, and a drive toward excellence. Tolko is committed to the well-being of future generations through responsible operational and environmental performance. This commitment applies to all aspects of Tolko’s business. The Company’s Woodlands departments hold third-party certification on the forestland they sustainably manage in British Columbia, Alberta, Saskatchewan, and Manitoba. Tolko strives to play an active and constructive role in the communities in which we operate and where our employees live.