Change Manager, Wealth Change Management

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Enterprise Enabling Functions

Pay Details:
$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Our Wealth Change Management team reports into the Wealth National Office Strategy and Business Enablement team. Our team leads change management for Wealth Journeys (Direct Investing, Advice, TD Asset Management) to support delivery initiatives leading to exceptional client and colleague experiences. Our change practitioners lead the integration of multiple Partner groups, businesses, communications, and learning/training to deliver seamlessly against business strategy. The successful candidate will be a driven inspirational leader, comfortable in a complex, high-growth and fast-paced environment and able to navigate grey areas.

Job Description

As a Change Manager, you will be part of a strong and connected enterprise-wide change management community where you'll feel inspired and challenged. As a leader in Wealth Change Management, you enable successful adoption of business changes through effective employment of change management methodology and practices.

*This role is focused on leading Change within the TD Wealth Next Evolution of Work Journey model*

Role Overview

We are looking for a talented writer and communicator with Change Management experience to join a team of change practitioners dedicated to supporting our Wealth Advice Journey. The successful candidate will work in partnership with Product Group Owners to drive successful adoption of change within priority Journey initiatives.

Key Accountabilities:

Team

• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Provide ongoing coaching and development to change analysts on team and future change practitioners.
• Work effectively as a team, supporting others in achieving business objectives
• Contribute to a fair, positive and equitable environment that supports a diverse workforce

Change Management Leadership:

• Act as a brand ambassador for change management function, business and the bank, both internally and/or externally
• Actively manage relationships within and across various business lines with a Pan Wealth focus
• Influence and gain alignment across stakeholders, this includes understanding the overall business strategy and change saturation within the impacted line of business
• Provide recommendations and direction based on the end-to-end colleague & client experience when making decisions
• Work closely with colleagues and leaders to drive engagement and amplification across the Bank of key messages and strategic priorities.
• Develop engaging communications to inform and prepare colleagues for change, instilling confidence in our vision and strategy.
• Understand and opine on sequencing of change / comms tactics plans based on best practice experience
• Own and deliver tactics to progress team annual strategic priorities, developing leadership brand

Delivery Execution Framework (Next Evolution of Work)

• Enabler and thought leader to Product Group Owners & Product Owners
• Provide advice and guidance on which components of TD's change methodology and framework should be in scope to align with Journey goals
• Communicate difficult concepts, convert information to compelling business context and advice
• Maintain Journey Change Strategy, updating quarterly
• Own change management deliverables to meet the needs of the customer, employee, and business and drive successful adoption of change
  
  • Assess and ensure that experience / stakeholder impacts are understood and managed;
  • Engage appropriate stakeholders to identify and manage required outcomes
  • Create change plans and activities that drive adoption of change
  • Build a change network, provide on-going communication to key stakeholders & leaders
  • Anticipate and mitigate challenges, lead efforts or partner with others to escalate and mitigate risks to delivery

• Impact the achievement of Journey OKRs for scoped work
• Adhere to enterprise frameworks or methodologies that relate to activities for business area.

• Actively participate in Product Group level ceremonies, providing updates on features that have a change practitioner assigned
• Act as a delegate for Product Family Change Manager, participating in Product Family level ceremonies as required
• Design and gain agreement on key change management KPIs

Job Requirements:

• High emotional intelligence coupled with system thinking, connecting dots, and learning quickly to effectively influence cross-functionally across teams.
• A seasoned professional communicator with exceptional writing and editing skills.
• Experience supporting and driving complex people and technology change.
• Demonstrated ability to navigate complex projects and lead with impact
• Excellent verbal and written communication skills
• Strong ability to negotiate and influence
• High degree of curiosity, excellent analytical and problem-solving skills
• Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment and prioritize competing priorities
• Undergraduate degree and/or 7+ yrs. Equivalent Work Experience in a large organization
• Change Management certifications or Consulting experience in Change Management
• Wealth Management Experience and/or an understanding of the Wealth Advice business would be considered an asset.

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet