Client Experience Specialist

Client Experience Specialist
Location: Remote - Canada-wide
Opportunity at Microserve


Position Overview 

Microserve is looking for a Client Experience Specialist to join our energetic Sales team. If you are looking to join a growing Sales team, get mentored by the best, and get your IT sales career, this is the role for you! 

The Client Experience Specialist’s team’s primary goal is ensuring our clients get the best possible experience when collaborating with us. As a Client Experience Specialist, you will support Account Executives in fostering client relationships, identifying new opportunities, providing pricing, managing the sales pipeline, following up on outstanding quotes, closing deals, processing orders, and keeping clients informed about their order status to ensure an exceptional client experience. You will liaise between clients and internal teams to ensure the timely and successful delivery of our solutions according to our client needs and company goals. 

At Microserve, we pride ourselves in providing our clients with innovative product solutions that meet a high standard of excellence. If this sounds like the role for you, please review the responsibilities and requirements below.  

Role and Responsibilities: 

• Position and sell the company’s full range of IT services and solutions to new and existing clients either independently or as part of a larger account team 

• Collaboratively work with Account Executives and Services for client opportunities towards a successful close 

• Identify and leverage manufacturer and supplier resources to help facilitate customer requirements 

• Follow up on leads and client inquiries 

• Gather information on client business requirements in order to propose the best-fitting technology solutions 

• Maintain a strong understanding of vendor pricing programs 

• Produce and present quotes and proposals to clients, including identifying appropriate SKUs, configuring solutions, registering deals with manufacturers, and any other activities required to produce a competitive and timely quote 

• Manage high volumes of quotes, information and order requests that need to be processed according to client specific Service Level Agreements (SLAs) 

• Responsible for ensuring 100% accuracy on created quotes & orders 

• Respond to client RFQs and other procurement requests independently or as part of a larger response team, including taking responsibility for product selection and pricing sections of RFP responses for your assigned accounts 

• Maintain ongoing relationships and look for opportunities to grow relationships within assigned accounts  

• Take lead on all processed orders leading them to completion. As part of the order management process, the rep will be required to communicate expected delivery date; monitor and follow up on status of orders created in the system until they are successfully delivered and invoiced 

• Identify and escalate any issues with product availability and delivery ETAs 

• Maintains and improves quality results by following standards; recommending improved policies & procedures 

• Updates job knowledge by studying new product descriptions, participating in assigned educational vendor certification courses 

• Create and maintain activities and all communication opportunities for projects that are led by Client Experience Specialist 

• Warm and cold calling to new and existing clients 

• Actively participate in other client engagement tools related to the role 

Requirements: 

• 3+ years experience in an IT Sales environment 

• Exposure to all phases in a B2B sales process is strongly preferred 

• Applicants must possess relevant post-secondary education, and an IT technical background is strongly preferred 

• Excellent organizational skills and attention to detail 

• Strong written and verbal communication skills in English is required 

• Ability to multi-task managing multiple requests in parallel 

• Ability to work independently in a self-directed manner as well as within a team 

• Experience working in the IT VAR based industry is an asset 

• Strong computer skills including Microsoft Office are a requirement 

• Technical skills including capability to do light presales configurations of servers, switches, routers?and client devices 

• Experience with CRM Tools  

What do you get? 

• Time-off policies that promote work/life balance 

• Paid time off 

• Extended Medical and Dental plan from day one 

• Amazing employee discounts with over 100+ companies (for example: cell phone plans, computer equipment, insurance, groceries, etc.) 

• Fun Wellness & Engagement Activities – Such as chocolate making, exit rooms, staff holiday parties, to name a few 

• Community Involvement – We care about giving back to our communities and plan for volunteering events at least once per quarter 

• Career advancement opportunities 

• Hybrid working environment for specific roles 

• Ongoing learning and development opportunities 

• Professional development & Training reimbursement support 

• Dog friendly offices 
   

Compensation: In accordance with the BC Pay Transparency Act the range for this role for BC residents is $53,000.00 to $65,000.00 annually. Please note the exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity. If you feel like this role is your dream job and have questions about compensation and benefits, please get in touch with us as we are always happy to discuss further. At Microserve we believe that compensation conversations should always be ongoing. 

Microserve is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify the Recruiter. 

Corporate Responsibility

Employee will understand, meet, and live our core values

We Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven

About Us

Microserve is an industry leading provider of IT services and solutions to Canadian organizations. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 500 team members, and we’re one of the largest technology solutions providers in Canada. Our 30+ years of continued success and growth stem from our commitment to long term client relationships, adaptability to continuous changes in the IT industry, and our amazing people.