Collection Officer

Posted 4 days ago

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Job Details

Full Time

Location

Job Description

Overview

We are looking for Collection Officers to be responsible for the collection of outstanding employers' accounts of a high dollar value and complexity level.

In this role, you'll be contacting and communicating with employers, their representatives and other information sources to collect outstanding debt and arrange and maintain payment schedules.

This is a temporary role for 18 months.

How you'll make a difference: You'll help ensure employers are fairly contributing to B.C.'s workers' compensation system so we can serve workers and employers now and in the future.

Where you'll work

At WorkSafeBC, we offer a hybrid work model that combines working remotely, and in our offices based on the operational needs of the position.

What you'll do

Provide customer service regarding collection issues such as collection of outstanding debt, short payments, and reviewing and processing account adjustments
Obtain and analyze financial information to determine an employer's ability to pay.
Identify and provide recommendation on collection matters such as applying WorkSafeBC's enforcement tools and taking legal action on outstanding debt
Answer correspondence, prepare reports and maintain records and files related to collection work
Consistently models the appropriate level of organizational behaviours expected of all WorkSafeBC employees: responsive, respectful, fair, collaborative, accountable, and forward thinking.

Is this a good fit for you?

We're looking for someone who can:

Clearly, concisely, and accurately explain and document information, both verbally and in writing, using tact, discretion and persuasiveness
Be professional and assertive with clients while working under pressure and time constraints
Establish ongoing working relationships with a variety of individuals and organizations
Investigate, analyze, and take independent action to get results and make decisions in a timely manner in accordance with complex policies, practices, and procedures

Your background and experience

Completion of grade 12 and post-secondary education is an asset
A minimum of 1 year of recent directly related collections experience preferably in a federal or provincially legislated environment
Working knowledge of collection procedures and practices
Working knowledge of federal and provincial statutes related to collections
Demonstrated ability to apply law, policies, and procedures relevant to collections

We'll consider an equivalent combination of education and experience.

Important to know

Before we can finalize any offer of employment, you must:

Consent to a criminal record check
Confirm you're legally entitled to work in Canada

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What's it like to work at WorkSafeBC?

It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflect the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover who we are .

Our benefits

As a member of our team, you'll have access to services and benefits that help you get the most out of work - and life. Along with a competitive salary, your total compensation package includes:

Extra 4% of your salary in lieu of benefits and 4% in lieu of vacation from the day you start

Once you've worked for 1820 hours (approximately 12 months), you'll switch to getting:

3 weeks of vacation with regular increases based on years of service
Extensive health care and dental benefits
Sick leave and long-term disability coverage

Salary: $38.49/hourly

Want to apply?

Applications are welcomed immediately; however, must be received no later than 4:30 p.m. PST on the closing date.
Please note that we will be starting assessments prior to the closing date.

We encourage all qualified applicants to apply . If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.

About WorkSafeBC

Who are we? We’re a team of more than 3,000 people, working together across 15 offices in the Lower Mainland, Vancouver Island, and B.C.’s interior. Our vision is to keep British Columbians free from workplace injury, disease, and death. And our work reflects our values: service, integrity, accountability, partnership, and innovation. At WorkSafeBC, we’re dedicated to promoting safe and healthy workplaces across B.C. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases do occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers’ compensation system today and for future generations. We’re honoured to serve the almost 2.3 million workers and 235,000 employers in our province. What’s it like to work at WorkSafeBC? It’s challenging, stimulating, and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important and so are the people we do it for. Our benefits Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive salary, your total compensation package may include vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. As a member of our team, you'll have access to services and benefits that can help you get the most out of work — and life.