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Experience Requirements Designer, Digital Customer Advisory

Saskatoon, SK
Full Time
6 days ago

You've got big plans. We have opportunities to match, and we're committed to empowering you to become a better you, no matter what you do.

When you join KPMG you'll be one of over 227,000 professionals providing audit, tax, advisory and business enablement services across 146 countries.

With the support to do things differently, grow personally and professionally and bring your whole self to work, there's no limit to the impact you can make. Let's do this.

The opportunity:

You are part strategy, part technology and 100% end-user.

We are looking for people to join our Customer Advisory practice to support our end user technology projects. Whether it is CRM, CMS or eCommerce platforms, the needs of the user must be paramount.

What you will do

  • Interview executive to establish strategic objectives
  • Facilitate workshops with internal business groups to establish priorities, processes and opportunities for great end user experiences
  • Conduct primary and secondary research to build a fact base
  • Curate findings and interviews into user stories
  • Collaborate with technical team-members to define best in class solutions and align needs with technology enablers
  • Support project management in the delivery of on-time and on-budget deployments
  • Assist clients deploy solutions that help transform their organizations.

What you bring to the role

2-3 years of Business Analysis, experience design, facilitation or service design experience.

Familiarity with best in class platform technologies such as: Microsoft Dynamics 365, Salesforce, Sitecore, Shopify, Oracle CX etc. (NOTE: the expectation is that you are familiar with platform technologies, not that you are an expert in the above)

Experience with leading or participating in the gathering and documenting of business processes and requirements for the system with key business users.

Proven ability to create innovative solutions to solve complex business requirements, and streamline/automate business processes.

Strong communication skills and a collaborative, team-oriented nature.

Nice to Have:

Ability to conduct business in English and French.

Keys to your success:

Strong communication skills, both written and oral

Highly driven, autonomous, resilient and team player with a strong work ethic

Being proactive in determining priorities and managing multiple deadlines

Learn more about where a career at KPMG can take you.

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact KPMG's Employee Relations Service team for support at email: or phone: 416-777-8002 or toll free 1-888-466-4778 Option 3.

For general recruitment-related inquiries, please contact the HR Delivery Centre at .

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