Horizon Release Management Delivery Support Lead

The Opportunity:

This role is for an experienced leader to support the Release Management function, working with the Horizon stakeholders to enable on-time, in-scope and in-budget delivery of Enhancements for the Horizon Oracle Fusion environment. This role will be responsible for enabling a wide range of critical functions, supporting the framework for how enhancements are planned, delivered and communicated with leadership, tracking and reporting to ensure all gates leading up to operational readiness are met, and other related duties. The Delivery Support Lead will work alongside other Horizon leads to support one another and provide a best-in-class service to our global stakeholders.

The Horizon Release Management Delivery Support Lead will report to the Horizon Release Management Lead to help shape and support Horizon Release Management, ensuring robust, secure, repeatable and high-performing processes and services.

Why choose WSP?

• We value and are committed to upholding a culture of inclusion and belonging
• Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives.
• A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer.
• Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada.
• Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things.
• A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.

We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.

#WeAreWSP

What you can expect to do here:

1 - Support to the Strategic Leadership:

• Support and supplement the strategy and framework for Release Management to the Oracle Fusion environment

• Collaborate with the workstream delivery leads in support of delivery of the Horizon Oracle Fusion Roadmap

• Work closely with stakeholders to track and report on value added deliverables in support of a superior employee experience
  

2 - Release Management Support:

• Streamline the process for change request review and management in JIRA, reducing waste and improving efficiency

• Work closely with the Release Management Lead to create methodologies to ensure resource and capacity planning are standard across all workstreams for release management

• Reinforce a tracking methodology to ensure Estimate of Effort (EoE) capture across the entire deployment team, to include development, integration (as needed), testing, OCM, etc. and adhere to a method to track actuals against estimates

• Maintain the overall Release Management Roadmap and associated calendars for delivery; provide inputs to Program calendar

• Ensure close collaboration with stakeholders to manage and de-conflict enhancement deployments from other program deliveries, to include regional deployments, period close activities, infrastructure updates, etc.

• Implement and reinforce fix version methodology to enable ease of reporting and leadership insight for planning

• Organize and ensure adherence to fix versions and tagging in JIRA

• Responsible for creation and maintenance of JIRA dashboards to enable ease of traceability for all enhancements

• Report and analyze established KPIs and key activities for measurable outcomes with focus on quality and high business value, providing insights for continuous improvements

• Collaborate with cross-functional teams for process improvements

• Lead Release Management process improvement implementation projects, and other projects as required

• Responsible for development of documentation, training and communication of standard operating procedures and collaborative ways of working to ensure full understanding and consistent application

• Member of the Change Advisory Board in support of all enhancement deliveriesto production

• Support leadership briefings inquiries to enable communication across all stakeholders
  

3 - Compliance and Audit

• Cooperate with the Audit and Security and Compliance teams to ensure compliance in accordance with IT Governance Controls - 52-109

What you'll bring to WSP:

• Bachelor's degree in information technology, Computer Science, or a related field. Equivalent experience, in lieu of a degree, will be considered

• 5+ years of specialization coordinating and supporting initiatives

• Excellent organizational, analytical, problem-solving and communication skills (both verbal and written)

• Project Management certification a plus

• Experience in supporting a large, multi-national product environment

• Experience or aptitude in developing and holding training sessions for IT staff, virtually or in person as required

• Process orientated with a methodical and planned approach to achieving goals

• Be comfortable with ambiguity, thrive on change and engender a collaborative approach

• Hands-on experience with JIRA and Smartsheet to support management of initiatives

• Can build effective working relationships across the program and achieve desired outcomes through effective engagement and communication

• Experience in process optimization, effectiveness, and improvement

• Strong knowledge of industry-standard tools and best practices related to SDLC, DevOps, ITIL and security

• Experience with cloud services and hybrid IT environments is a significant advantage

#LI-Hybrid
WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.

We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.

At WSP:

• We value our people and our reputation
• We are locally dedicated with international scale
• We are future focused and challenge the status quo
• We foster collaboration in everything we do
• We have an empowering culture and hold ourselves accountable

Please Note:

Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.

Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).

WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.

WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.