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Online Work Customer Service !!

Details
Full Time
3 days ago
Salary
20 to 38 per hour (plus commission)
 To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

The Duties Are :


Customer Service Representative Job Description
Learn about the key requirements, duties, responsibilities, and skills that should be in a customer service representative job description.

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

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Customer Service Representative Job Description Template

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
Category
Administrative Human Resources Sales and Marketing