People Manager

45K - People Manager

Overview

In addition to shift management responsibilities, the People Department Manager is responsible for ensuring the restaurant hires quality crew with the Hospitality Gene, trains them well, and schedules them to meet restaurant Guest Count, sales, profit and Guest Experience goals.

This manager energizes our crew and makes sure they get off to a good start at the restaurant, that they are trained and developed, know the importance of creating great guest experiences and that they are recognized and motivated throughout their time at McDonald's.

The People Manager is responsible for making sure the team meets people targets, such as staffed for all day-parts, and effective use of labour. The People Manager will also be responsible for the training of all CYT, Guest and Kitchen oriented positions.

Performance Measurements

Review the department scorecard to determine the relevant performance measurements annually.

Responsibilities - PRIMARY SYSTEMS

SHIFT MANAGEMENT

* \tReview guest count and sales projections

* \tComplete pre-shift checklist

* \tComplete positioning plan (VSPT)

* \tAgree on shift targets during pre-shift with area managers; follow up on execution of the plan

* \tConduct shift huddles daily

* \tManage from the observation post

* \tIdentify danger zones, diagnose and provide direction and coaching

* \tConduct QSC travel path a minimum of every hour

* \tConnect with Guests along their travel paths

* \tMaintain/adjust positioning according to positioning guide

* \tFollow up on primary and secondary duties of crew and managers

* \tConduct post-shift analysis

PRODUCTION

* \tMonitor and coach to correct production procedures

* \tMonitor cabinet levels

* \tMonitor UHC for correct holding times

* \tMonitor finished food quality

SERVICE

* \tMonitor and coach to correct service and Guest Experience behaviour procedures

* \tSeek guest feedback during travel paths

* \tDocument guest complaints and action taken in log book

* \tFollow guest recovery process when necessary

Responsibilities - SUPPORT & MANAGEMENT SYSTEMS

BUSINESS PLANNING

* \tMonitor and report progress on department goals and objectives using department scorecard

* \tPrepare for and participate in weekly manager's meeting

* \tConduct weekly department walk-thru to assess performance, diagnose opportunities and identify actions

INTERNAL COMMUNICATION (CREW)

* \tSchedule, plan and conduct crew meetings/events

* \tSchedule, plan and conduct rap sessions/focus groups

* \tPlan and execute national/regional and local incentives to recognize the right behaviours and reward business achievements

PEOPLE PRACTICES

* \tMonthly completion of staffing analysis; ensuring the restaurant is properly staffed for all dayparts

* \tComplete 60-day "check-in" crew orientations. Check-in on all new hires monthly

* \tManage linen inventory, maintain and issue uniforms; ensure adequate uniform supply and manage linen budget within standards

* \tWrite and conduct performance reviews for assigned managers and crew in department / or all crew

* \tExecute national, regional and restaurant level incentives

* \tManage all crew communication using ourLounge

* \tEnsure all staff are paid for all time worked

* \tConduct initial applicant screening and initial interviews utilizing the Hiring to Win tools

* \tDevelop a system for recognizing birthdays and service awards

SCHEDULING (CREW)

* \tEnsure a system is in place for day off requests and is followed

* \tAccurately project hourly sales or guest counts as well as fixed hours (e.g., crew training, PM, merchandising)

* \tUpdate new crew, crew availability and profiles weekly

* \tComplete weekly crew schedule

* \tPost crew schedule by Wednesday at 5pm in advance of the new schedule week

* \tComplete weekly/monthly pre and post schedule reviews

* \tEnsure labour controls are completed hourly (by Shift Manager)

* \tEnsure daily labour is within projections while ensuring the correct number of crew on the floor at the right time to capture demand and deliver great QSC

* \tFollow-up on daily timecard compliance

TRAINING (CREW)

* \tMaintain all CDP and CTDP training materials for the restaurant

* \tComplete a training needs analysis monthly

* \tAccurately forecast staffing requirements for the upcoming quarter

* \tSelect and train crew trainers

* \tConduct crew trainer meetings (at least monthly)

* \tCommunicate each new hires' training plan to appropriate shift manager

* \tDevelop training/SOC schedule for new and existing employees and post weekly

* \tFollow-up and track SOC completion and update managers on progress

* \tConduct assigned follow-up SOCs daily

* \tWork with guest experience manager on executing behavioural resource training

* \tObserve and coach crew utilizing the observation and execution tool to ensure staff are displaying the desired guest experience behaviours

TRAINING (MANAGEMENT)

* \tWrite IDP goals for self

* \tComplete agreed upon training and development

BENEFITS

• Salary: starting at $45,000/year
• Benefit from group insurance (medical, dental, vision (full-time employees) paid at 75%** by the employer
• Benefit from a competitive salary calculated according to experience
• Meals paid for on shifts and get a 50% discount on food at participating McDonald's restaurants in Canada
• Get free uniforms
• Have access to a performance bonus programHave the chance to develop and access excellent career opportunities
• Expenses allocated for Cellular
• Expenses allocated for the Gym
• RRSPs