Remote Help Desk Clerk

Posted 19 hours ago

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Job Details

Full Time

Location

Canada

Salary

dollar sign 30 to 40 per hour

Job Description

We are seeking a highly motivated Remote Help Desk Clerk to join our IT Support team. The ideal candidate will be responsible for providing technical support to our internal and external customers, resolving issues in a timely manner, and ensuring customer satisfaction. This is a remote position, offering flexibility and the opportunity to work from the comfort of your own home.

Major Responsibilities:
Respond to customer inquiries and provide technical support via phone, email, or chat
Troubleshoot and resolve hardware and software issues
Document all support interactions and resolutions in the ticketing system
Escalate complex issues to the appropriate IT team members
Provide training and guidance to customers on using IT systems and applications
Qualifications:
1+ years of experience in a help desk or customer support role
Strong knowledge of Windows and Mac operating systems
Excellent communication and customer service skills
Ability to work independently and prioritize tasks
Experience with remote support tools is a plus

If you are a tech-savvy individual with a passion for helping others, we want to hear from you! Apply now to join our dynamic IT Support team as a Remote Help Desk Clerk.