Join our team
The TELUS Data & Trust Office provides world-class, innovative privacy solutions to TELUS. We partner with teams across the organization to advance our corporate priorities, support innovation and ultimately deliver on our promise to safeguard our customer's privacy and to earn and maintain their trust.
We see compliance with the law as simply our starting point and we passionately pursue opportunities to demonstrate respect for our customers and their privacy through transparent, robust, and ethical privacy practices. Our team takes pride in earning a reputation for being innovative thought-leaders, strategic business partners and subject-matter experts in privacy and data governance.Here's the impact you'll make and what we'll accomplish together
As the Senior Privacy Program Manager reporting directly to our Vice President and Chief Data & Trust Officer, you're in great company, working alongside some of the most passionate and innovative thought-leaders in healthcare in Canada. As a member of the TELUS Data & Trust Office, you will find your privacy colleagues to be equally passionate about innovation, thought leadership and our commitment to earning and maintaining customer trust every day in all we do.
We know that stakeholder trust in our privacy practices and data ethics is essential to the TELUS Health strategy. TELUS Health is growing and so are the expectations of our stakeholders when it comes to privacy and we want to exceed those expectations. With your help, we will shape, influence and lead the digital transformation of healthcare delivery in Canada.
Your work will also help transform the way TELUS Health manages data and implements Privacy by Design principles in a meaningful way as part of our ongoing commitment to putting customers first, safeguarding personal information and protecting privacy in all our business operations.
Leveraging your expert knowledge, you'll provide guidance to internal stakeholders to mitigate privacy risk and ensure that we maintain the trust and confidence of our customers.
You will also assist in representing TELUS to external stakeholders in the healthcare ecosystem, helping to influence policy and best practices in this evolving field.Here's how
•Known for executing a privacy-first and ethical data use strategy to align with or exceed regulatory requirements and customer expectations
•Committed to partnering collaboratively across a broad range of business interests to develop and maintain strong working relationships across business groups, facilitating a team based approach for all activities
•South out for identifying privacy risks and collaborating with stakeholder in affected business groups to manage those risks
•Confident with providing consultation and advice to the Chief Data & Trust Officer on risks and other critical, related issues
•Regarded for participating in industry associations, representing TELUS Health and contributing to the advancement of the health privacy discipline
•Commended for focusing on continuous process improvements in the overall management of privacy risk
•Valued for providing leadership to make independent decisions in ambiguous situations to mitigate privacy risk and protect the TELUS brand
•Recognized for assisting the TELUS Data & Trust Office in influencing and partnering with regulators to address stakeholder concerns, and with lawmakers to support a responsible regulatory environment that fosters innovation and protects individual privacy
•Expert in tracking risk and working with the business to implement required controls in a timely manner, taking accountability for the results to maintain customers' trust in TELUS
•Known for contributing to regular reporting to ensure a timely, accurate and useful assessment of the privacy risk level in TELUS Health
•Recognized for leading and mentoring other team members in meeting customer and regulatory expectations
•Passionate about learning continuously, innovating every day and seeking opportunities to develop and demonstrate thought-leadership Qualifications:You're the missing piece of the puzzle
•Recognized for your privacy expertise in the health field
•Sought out for your understanding of and experience operationalizing health privacy requirements
•Respected for your interpersonal, communication and relationship-building skills across all levels of the organization
•Accomplished in writing reports for internal and external stakeholders
•Recognized for your leadership capabilities to collaborate and accomplish goals with others, including the ability to lead cross-functional teams
•Confident in your understanding of TELUS Privacy Policies and applicable privacy legislation
•Trusted as a collaborative colleague who will act with integrity to fulfil TELUS' commitments to its customers and other stakeholders
•Known for your ability to influence and negotiate effectively, to be a persuasive advocate
•Noted conflict resolution skills with a focus on win-win solutions at all times and strong collaborative skills to work with the business as a partner
•Excellent communication skills, verbal and written, and ability to mentor and coach
•University degree and 8 years of relevant experience
•Professional accreditation from the International Association of Privacy Professionals (IAPP) or willing to acquire within 6 months Great-to-have
•Fluency in French, both spoken and written Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly ® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.Disclaimer:
In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.