Senior Specialist, Research and Insights

Senior Specialist, Research and Insights

Location: Remote within, BC, CA

Job Function: Enterprise Business Intelligence

Employment Information:

Job Type: Temporary 12 Months, Full Time
Salary Range: $78,198.00 - $97,747.00 - $122,185.00
Expected Salary: Our typical hiring range will be +/- 10% of the midpoint listed above. Factors influencing this decision include qualifications and market conditions for the role.

Overview:

BCLC's two offices are located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples in Vancouver and the Tk'emlúps te Secwépemc territory, situated within the Secwépemc Nation in Kamloops. We honour and respect the people, the territory, and the land we are part of.

Joining the Social Purpose & External Relations division at BCLC means you'll be working with a dedicated group of talented professionals in Communications, Social Purpose and Community & Stakeholder Engagement, ESG, Public Affairs, Player Health, Customer Support Operations, Business Intelligence, Marketing, CRM and Loyalty. As a Crown Corporation that earns more than a billion dollars in annual profit, BCLC's commitment to giving funds back to the province is an integral part of our business, but still only one piece of a bigger picture. BCLC is committed to creating a welcoming workplace where everyone feels safe, included, and valued. For us, that means building a team that reflects the diversity of the communities we serve. We all are winners when differences are respected, valued and celebrated.

At BCLC, we exist to generate win-wins for the greater good. We believe everything we do must benefit the well-being of all involved. Through our Social Purpose, we aspire to make sure, in all of our endeavours, transactions and relationships - in the most important sense of life, livelihood, meaning, and well-being - nobody loses, and every person we touch comes out ahead.

Social Purpose is the driving force of our business, our opportunity to create a better world through innovation, engagement, and connection. BCLC aims to provide something unique that not only fills a need, but provides value to the province. Join the team responsible for telling our story, building stakeholder relationships, connecting with communities, and achieving our strategic vision for player-centered sustainable growth.

Job Summary:

The Senior Specialist, Research and Insights supports and guides the development and execution of insight generation across the organization through primary market research and business intelligence and reporting solutions. The role manages the consolidation of strategic, market and customer performance metrics insights to assist with organizational-wide strategic decision-making. This role is instrumental in developing the Research and Insights team function within the organization through strong client management and relevant research and analytics insight delivery. The Senior Specialist acts as a consultative partner and builds relationships with all business units in the area of consumer insight and market intelligence.

Key Accountabilities:

• Consults with and influences business stakeholders, understands their needs, clearly communicates this direction to internal team members, and makes presentations of complex concepts to an executive audience as required.
• Provide business planning support on initiatives, budget and process management between the department and analytics teams.
• Acts as an expert advisor in the development and execution of primary research and provides analysis of market and economic indicators, assessing their potential impact and supporting the organization's ability to address competitive challenges, opportunities and risks.
• Develops proactive, relevant and actionable insights across the organization using market research and analytics.
• Coaches and mentors the team to proactively identify clients' needs and provide advice and creative solutions to support corporate and departmental objectives.
• Proactively develops strong relationships with clients, in particular those responsible for financial and business planning, business performance management, marketing and operations. Facilitates client discovery meetings to understand information needs.
• Plays a key role in fostering strong working relationship with other Insights & Experience team members to leverage BI data with Research information to generate insights.
• Provides recommendations on business planning/prioritization, annual budget, departmental process and policies, including procurement; identifies gaps and provides creative solutions to enhance departmental processes.
• Supports the Manager with the development of strategies and plans for supporting the achievement of business objectives while working closely with stakeholders.
• Supports enterprise strategic initiatives related to increasing customer understanding at BCLC.

Minimum Required Qualifications:
Education and Experience

• A degree or diploma in a relevant discipline (business, economics, marketing, statistics, research, etc.);
• Certified Analytics and Insights Professionals (CAIP) or course work completed from the Market Research Intelligence Association (MRIA) is an asset;
• 4 to 6 years progressively responsible experience in market or customer research;
• Prior experience with Customer Insight and Analytical Business Planning is an asset;
• Prior experience working in vendor-side research and/or client-side research an asset;
• An equivalent combination of education and experience may be considered.

Technical Requirements

• Proven ability to simplify complex sets of data to create understanding and to work with large amounts of information to tell a concise, engaging story with actionable insights;
• Proven experience in influencing and helping business stakeholders to frame their business problems and BI needs;
• Demonstrated ability to develop technical documentation and explain complex information in an effective manner;
• Proven experience in gathering business requirements needed for successfully developing and supporting business intelligence applications;
• Proven project management and time management skills and the ability to manage multiple priorities;
• Excellent interpersonal and relationship-building skills;
• Experience managing cross-functional projects and supplier relations;
• Be on the look out for continuous improvement in processes and working relationships;
• Excellent verbal and written communication skills, including strong presentation skills;
• Excellent attention to detail;
• Excellent understanding of analytical concepts and problem solving skills;
• Experience and/or comfort in analyzing data, using statistical tools and in designing reporting solutions including dashboards, portals, and report objects;
• Demonstrated experience with balanced scorecard/ KPI measurement an asset;
• Understanding of the gaming industry and BCLC's suite of games would be an asset.

Additional Information:

• To build a rich diverse workforce representing the communities which we serve, we welcome applications from people of all colours and cultures, persons with diverse abilities, and members of the 2SLGBTQIA+ community.
• BCLC values work life balance and offers remote work options for its employees.
• Relocation assistance is available for successful job candidates.
• If you are in need of accommodation or special assistance at any step of your application, please send an email with your request to recruitment@bclc.com.
• For over more than a decade, we have been recognized as one of BC's Top Employers - and we are constantly seeking ways to improve our employee and player experience. To learn more about BCLC, please visit: https://corporate.bclc.com/careers/overview.html

Please Note:
This opportunity will remain open until a qualified candidate pool has been established.
Candidates must be legally entitled to work in Canada and be 19 years of age to work at BCLC.

Category

Information Technology