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Software Development Manager, AWS Kumo - ITS

Full Time
20 hours ago
Job summary
Interested in making all Amazonians optimally productive? Join the IT Services Software Engineering organization and build the solutions that make a difference to all Amazonians!

In this role, you will be a leader responsible for managing teams that are building the solutions that enable the following:

a) Predictive detection and prevention of Amazonian IT issues.
b) Easy self-help solutions so our customers can quickly find and solve their tech issues.
c) Solutions that allow our IT Support Engineers to quickly and accurately resolve customer issues.

Inclusive Team Culture
Our team is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. Yes, we do get to build really cool services, but we also think a big reason for that is the inclusive and welcoming culture we cultivate every day.

The AWS ITS Engineering team is searching for an innovative, passionate, and customer-focused Software Development Manager with a track record of delivery. We're looking for a new teammate who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we've been building.

Work/Life Balance
Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Key job responsibilities
Build a bar-raising team by hiring, coaching and developing exceptional talent, cultivating pragmatic decision-making, and leveraging your technical expertise to constantly raise the bar.

Think big and work with the leadership team, business stakeholders, and your customers to define strategy and requirements

Deliver results by leading a cross-functional team of software engineers and scientists to driving execution of programs from design to rollout

Communicate effectively with senior management as well as with colleagues from business, engineering, and science backgrounds

Own all business and operational metrics for your team's software

About the team
The AWS ITS Engineering organization strives to be one of the leading engineering organizations across Amazon. We own the solutions that allow all Amazonians to perform at their highest level of productivity from Day 1. We believe focus drives customer deliveries, and as a leader in the org, you will help guide us and maintain that focus. We think big and implement iteratively on our big ideas.


  • 7+ years of experience working directly within engineering teams
  • Experience partnering with product OR program management teams
  • 3+ years of people management experience, managing engineers
  • 3+ years of experience architecting and designing (architecture, design patterns, reliability and scaling) of new and current systems


Experience leading both Software Development Engineers and Applied Scientists

Track record of delivering large scale software systems on time.

Strong problem solving skills: Experience using problem solving and analytical skills to solve business problems and drive process improvements

Have been successful working across organizational boundaries, bringing together people with diverse perspectives and experience to find solutions.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.
Software and Programming