Sr Manager, Enterprise Digital Strategy, Digital Research

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Business Management, Strategy & Support

Pay Details:
$108,800 - $163,200 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Enterprise Digital strategy team is part of the Digital Strategy Innovation and Enterprise Payments team. The EDS mandate is to help future proof the bank, by driving Digital Leadership, defined across three domains: Customer Centricity, Operational Excellence and Culture across the enterprise.

This role reports to the VP, Enterprise Digital Strategy who is responsible for overseeing a team of Digital strategy professionals to advance TD's Enterprise Digital maturity.

As Senior Manager you will act as the market intelligence lead supporting TD's enterprise digital strategy by identifying, synthesizing, and reporting on global trends, benchmarks, and opportunities that shape the future of banking. This role enables TD to make forward-looking, data-driven decisions, drive award recognition, and track TD's positioning against the Digital Leadership Framework. Your accountabilities will include, but are not limited to:

• Industry Insights and Benchmarking: Demonstrate Digital thought leadership to develop recommendations to advance our digital journey. Identify critical digital trends across various data sources, draw conclusions and make actionable enterprise recommendations to key stakeholders within the organization on a formal and ad hoc basis.
• Recognition: Create an award-winning culture at TD and provide positive reinforcement for TD as a leader in digital to external stakeholders. Accountable for identifying meaningful enterprise awards, determining roadmaps, support submissions and promotional opportunities with corporate partners.
• External Communications: Collaborate with corporate partners (CAPA, IR) to ensure TD is well represented and seen as an industry leader within Digital space. External stakeholder communications including but not limited to Quarterly, Annual reporting and Investor Days.
• Research Portfolio: Act as an advocate by proactively monitoring new industry research opportunities and emerging technologies (eg: Gen AI) to determine potential future fit for the organization. Relationship management with third-party Research Vendors. This function would include management of research contracts with Vendor Relations and management of the research budget.

Job Requirements

Specific Educational Requirements:

Undergraduate degree required; Post Graduate degree or Professional Designation preferred.

Other Qualifications/Skills/Experience:

• Excellent analytical, logical, and organizational skills; a drive to understand the relationships between data and activities draw conclusions and use critical thinking to validate/verify outputs.
• Highly effective "story teller" / communicator who engages colleagues, business partners, external stakeholders, and employees
• Experience delivering written & verbal presentations of analyses & recommendations to Senior Management.
• Excellent communication with an ability to bridge the gap between business and emerging technology
• Demonstrated ability to deliver concise executive recommendations using disparate data from multiple sources.
• Significant depth of digital experience and working knowledge of emerging technologies
• Excellent relationship management skills, effectively supporting multiple complex relationships with a superior ability to make things happen using positive influence
• Expertise in working effectively in teams - requires a track record of working cross-organizationally and with multiple stakeholders at varying levels
• Robust organizational skills with the ability to work in a fast-paced environment and manage multiple deadlines and priorities
• Thrives under uncertainty and ambiguity under tight timelines to high profile audiences
• Familiarity with third-party research (Forrester, JD Powers etc), prior Management Consulting, and Investor Relations experience would be an asset
• 10+ years of experience in the financial services or related technology industries.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet