Work Location:
Markham, Ontario, Canada

Hours:
35

Line of Business:
TD Insurance

Pay Details:
$52,100 - $73,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.

Job Description

What you will do:

• Investigate, evaluate, and negotiate towing and storage payouts on PD Claims while ensuring full compliance with municipal by-laws, the TSSEA agreement in Ontario, Section 24, and RSLA requirements.
• Review storage entitlement by validating RSLA compliance, including timelines, notices, and lien rights.
• Manage Pay-Into-Court (PIC) files with accuracy, timeliness, and complete documentation.
• Act as a primary liaison between Members, tow operators, repair shops, tow yards, vendors, and legal teams to ensure alignment with TSU procedures and timelines.
• Handle all towing and storage processes for repairable vehicles, including:
  
  • Coordinating vehicle releases from shops and pounds.
  • Resolving issues involving unresponsive or non-cooperative shops.
  • Managing police release requirements and documentation.
• Collaborate effectively with peers and internal departments to support efficient and fair claim resolution.
• Stay current on industry trends, towing equipment standards, municipal by-laws, and regulatory changes related to TSSEA and RSLA any other bylaws.

Job Requirements

• Completion of Post-secondary education
• 1-2 years prior claims handling experience coupled with 2-3 years customer service experience.
• Possess strong knowledge of towing equipment, municipal towing and storage by-laws, and the TSSEA agreement, including Ontario Section 24 and RSLA provisions .
• Familiar with Small Claims Court practices/procedures and Pay Into Court.
• Demonstrate exceptional communication skills - clear, professional, and confident in both written and verbal formats .
• Have proven negotiation abilities and conflict-resolution skills, especially when working with tow operators, shops, and external vendors.
• Deliver superior customer service, consistently acting with empathy, professionalism, and urgency .
• Bilingual will be an added advantage
• Show strong interpersonal skills, building positive working relationships across multiple stakeholders.
• Excel in organization, prioritization, and time management, with the ability to manage a high-volume workload while maintaining accuracy and compliance.

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet